Privacy Policy 

Privacy Policy

This privacy policy sets out how HartSense Children’s OT uses and protects any information that you give HartSense Children’s OT when you use this website.

HartSense Children’s OT is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

HartSense Children’s OT reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms. HartSense Children’s OT may change this policy from time to time by updating this page. It is important you check this page from time to time to ensure that you are happy with any changes.

This policy is effective from September 2025. By continuing to use the Website you agree to be bound by these Terms as amended.

What we collect

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact Us” page, or complete our referral questionnaire. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.

We may collect the following information:

Name

Company or organisation;

Contact information, including email address and telephone number(s);

Demographic information such as postcode, preferences and interests;

Other information relevant to customer surveys and/or offers; and

Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.

What we do with the information we gather

We require this information for the purpose of:

Internal record keeping; and

Carrying out the duties involved in providing our services to you.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised

access or disclosure, we have put in place highly encrypted electronic systems and managerial

procedures to safeguard and secure the information we collect through our practice

management software (Splose).

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have

your explicit permission or are required by law to do so. Associates and agents of

HartSense Children's OT may be given access to any Personal Information which we collect, but

their use shall be limited to the performance of their duties and in line with the reason for

processing. Our associates and agents who have access to your Personal

Information are required to keep that information confidential and are not permitted to use it

for any purposes other than to enable you to use the Website or to deal with requests which

you submit to us.

We may use your personal information to send you promotional information about HartSense

Children's OT and other information related to our industry.

You may request details of personal information which we hold about you. If you would like a

copy of the information held on you please email hartsenseOT@gmail.com.

If you believe that any information we are holding on you is incorrect or incomplete, or have any

other data protection related issues or queries, please write to Lyndsay Hart as soon as possible

at the above email address. We will promptly correct any information found to be incorrect.

If you are concerned that we have breached a privacy law or code binding on us, please send an

email marked “Urgent” to Lyndsay Hart – Director at hartsenseOT@gmail.com. We aim to

respond in a reasonable time (normally 24 hours). Our Data Protection Officer will manage your

complaint and will give you additional information about how it will be handled.

You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we

have not handled your request in an appropriate manner. For information on contacting the ICO

please see their website www.ico.org.uk.